At Table Plus, we believe that great service is just as important as great games. We are here to make sure your experience on our platform is smooth, enjoyable, and hassle-free. Whether you have a question about your account, need help with a game, or just want to give us feedback, we are always ready to listen and assist.
Getting in touch with us is easy. We have set up multiple ways for you to reach our support team. We understand that sometimes you need help right away, and other times you might prefer to send a message and wait for a detailed response. Whatever your preference, we have you covered.
Before we share the different ways you can contact us, we want to emphasize one thing: we value every single player on our platform. When you reach out to us, you are not just submitting a ticket. You are talking to people who genuinely care about your experience. Our support team is trained to be helpful, respectful, and efficient. We treat every inquiry with the seriousness and care it deserves.
We are part of a larger company that has over twenty years of experience in the leisure and entertainment industry in the Philippines. This long history has taught us that trust and reliability are earned through consistent, high-quality service. When you contact Table Plus, you are dealing with a professional and established organization. We are a publicly listed company on the Philippine Stock Exchange, which means we operate with transparency and accountability.
We offer several channels for you to get in touch with our team. You can choose the method that is most convenient for you.
Our primary channel for support is email. This is the best option for non-urgent inquiries, detailed questions, or issues that might require some investigation. When you send us an email, you can explain your situation in detail and attach any relevant screenshots or documents. Our support team will review your message carefully and get back to you with a thorough and helpful response.
We aim to respond to all email inquiries promptly. For the fastest assistance, please include your username and a clear description of your issue in the email. This helps us route your inquiry to the right team member and speeds up the resolution process.
For urgent matters, we also offer a live chat feature on our website. This is the quickest way to get real-time assistance from our support team. If you are experiencing a technical issue, have a question about a promotion, or need immediate help with a transaction, the live chat is your best option.
You will find the live chat button on our website. When you click it, you will be connected to a support agent who can help you right away. The live chat is available during our designated support hours. We are committed to keeping wait times short so you can get back to enjoying your gaming experience as quickly as possible.
We also maintain a presence on various social media platforms. You can follow us to stay updated on the latest promotions, new game releases, and other announcements. For general inquiries, you can also send us a message through our social media channels. However, for account-specific issues or sensitive questions, we recommend using email or live chat, as these offer more secure and private communication.
To help us resolve your issue as quickly as possible, it is helpful to include certain information when you reach out. If you are contacting us about a specific problem, please try to provide the following details:
Your registered username.
Providing these details upfront can significantly reduce the time it takes to diagnose and fix your problem.
Your feedback is incredibly valuable to us. It helps us improve our platform and make your experience better. If you have a suggestion for a new game, a feature you would like to see, or any other feedback, we want to hear it. We are always looking for ways to enhance our services and ensure we are meeting the needs of our players.
We are part of a digital ecosystem with over forty million registered users across our network. This scale gives us a great understanding of what players enjoy, but it also means we are always striving to improve. Your individual feedback helps us tailor our platform to better serve the Filipino gaming community.
We are here to help. Whether you have a question, a concern, or just want to share your thoughts, we encourage you to reach out. Our friendly and professional support team is ready to assist you. We look forward to providing you with a safe, secure, and enjoyable online gaming experience. Do not hesitate to contact us whenever you need assistance. We are always just a message away.